Terms & Conditions
Version 2026-10-21-review-2
Who we are and how to contact us
Student Movez is operated by Wilhelm Dempers Manus Meyer as a South African sole proprietor. Our business address and moving base is 4 Louw Street, Stellenbosch. WhatsApp is our preferred contact method for bookings, cancellations, rescheduling, complaints and privacy requests. Both numbers are equally important: 066 229 5151 and 076 423 9833. You may use either number; neither is a secondary contact. These terms apply to the service you agree with us and do not retrospectively change an earlier agreement. South African law and your statutory consumer rights apply.
Requests, quotations and confirmation
Anyone may request a quotation. Submitting a request does not reserve a team or confirm a moving time. We prepare a quotation from your item list, addresses, access requirements and estimated base-to-base hours. Check the details and ask us to correct errors before accepting. Customers under 18 should have parent or guardian approval before entering a binding agreement; we must establish any legally required assistance or consent before treating that agreement as binding. Acceptance records the agreed scope and pricing basis. Student Movez separately confirms the available moving date and time. All applicable charges must be disclosed in the quotation before you accept it. If the scope changes, we must explain the changes and obtain agreement to a revised quotation before doing the additional work. You may save or print the quotation and terms.
Labour, travel time and waiting time
Labour costs R1,000 per hour. Billable time starts when the moving team leaves 4 Louw Street, Stellenbosch, and ends when the team returns to that base. It therefore includes the outward journey, collection, loading, travel to the destination, unloading and the return journey. Customer-caused waiting time during that period is charged at the same R1,000 hourly rate. Estimated hours on a quotation are an estimate of this whole period; the final labour charge is based on the actual billable time. We will explain the time record and investigate any disputed delay or charge fairly. These terms do not impose a new minimum number of billable hours or an undisclosed waiting-time surcharge. A customer does not waive the right to question unnecessary delay or poor service.
Distance, materials and quotation charges
The distance charge is calculated on the full route: 4 Louw Street, Stellenbosch → pickup → destination → 4 Louw Street, Stellenbosch. If the total route is 10 km or less, there is no distance charge. If it exceeds 10 km, R5 per kilometre applies to the full route, not just the kilometres above 10. Distance is charged separately from labour time, including driving time, and both must be clear in the quotation. Moving boxes cost R50 each and bubble wrap costs R380 per roll. The quotation must identify the agreed quantities, applicable charges, any discount and the total estimate before acceptance. No undisclosed stair, access, parking or other fee is added. The quotation must accurately state any applicable tax treatment; [OWNER: confirm VAT registration/tax status and whether the stated rates include all applicable taxes before publication].
Furniture, electronics and existing damage
We accept ordinary household furniture and electronics using normal handling procedures. Unusually valuable, exceptionally fragile or specialist items may require individual assessment before we agree to move them. Please disclose dimensions, unusual weight, special instructions and pre-existing damage, including cracks, loose joints, repairs and weaknesses. Workers are not required to photograph furniture before loading. They may document significant damage where appropriate, with reasonable regard for your privacy. A missing pre-loading photograph does not automatically defeat a later claim. Pre-existing condition is considered when assessing what caused damage; it does not excuse new damage caused by our handling. Delivery acknowledgement is not a waiver of a concealed-damage claim.
Packing and handling — important warnings
Poor packing, hidden fragile items, loose parts, weakened furniture, glass, mirrors, stone tops and electronics can be damaged during lifting or transport. Use suitable boxes and protection, secure contents, label fragile items and tell us about special risks before the move. Do not conceal hazardous contents. Customer packing or an item’s weakness may be relevant to causation, but does not automatically release Student Movez from liability. Disassembly, reassembly, appliance disconnection or specialist lifting is included only where expressly agreed and safely within our capability. We will discuss a risky manoeuvre and may pause to agree a safer method. A handling-warning acknowledgement is not permission to act negligently. Student Movez currently has no goods-in-transit insurance: do not assume your belongings are insured by us. Lack of insurance does not remove our legal responsibility for damage for which we are liable.
Stairs, lifts, access and parking — important warnings
Tell us about floors, stairs, lift size and availability, narrow passages, long carrying distances, steep driveways, gates, loading restrictions and building rules at both addresses. Arrange lawful access and any necessary permissions, and discuss safe legal parking in advance. Stairs, heavy loads, tight corners and unsuitable lifts can injure people or damage items and property. We may stop unsafe work and discuss alternatives. We will not require illegal parking, overloading or unsafe lifting. You do not need to help carry items; keep children and pets clear of loading areas. Customer-caused waiting is charged at the normal labour rate as disclosed in your quotation. Any other change in scope or charges must be explained and agreed through a revised quotation before the additional work.
Cancellations, rescheduling and delays
Contact us on either WhatsApp number as soon as you need to cancel or change a move, and retain the correspondence. We will discuss available dates and a fair revised arrangement. Cancellation fees are assessed case by case, must be reasonable, and must comply with South African consumer law. We will explain any proposed fee, considering the notice given, the service, the opportunity to fill the slot and relevant industry practice. No fixed percentage or automatic forfeiture is imposed by these terms. Where the statutory death or hospitalisation protection applies, no cancellation fee is charged. Any applicable cooling-off right remains available. If we cannot carry out the agreed service, we will tell you promptly and discuss lawful remedies; you do not have to accept a replacement date instead of your rights.
No deposit; final invoice and EFT payment
No deposit is required. Payment is by EFT within 7 calendar days after the final invoice is delivered to you. The due date must reflect delivery, not merely internal invoice creation. A draft invoice is not payable. Use the banking details on the issued final invoice and its unique invoice number as the EFT payment reference. Check any claimed banking change through a previously trusted contact channel before paying. No online card-payment gateway is enabled. Proof of payment does not automatically mark an invoice paid: the owner records receipt manually after checking funds. We will investigate allocation errors, disputed amounts and overpayments fairly and make refunds where due. No automatic interest, collection penalty or right to hold your possessions is created by these terms.
Damage reports and complaints
Please inspect belongings where reasonably practical and tell us promptly when you discover damage or missing items, using either WhatsApp number. There is no arbitrary short contractual claim deadline. Applicable legal time limits still apply. Give your booking or invoice reference, describe the item and event, and provide available photos or other evidence. Where practical retain relevant packaging and allow a reasonable inspection before disposal or non-urgent repair; take reasonable urgent steps to prevent further loss or danger. Lack of an original receipt, original packaging or loading photograph does not automatically invalidate a claim. We will consider the evidence, condition, handling and cause, explain our decision and discuss an appropriate remedy. Tell us if relevant photographs need to be preserved for a dispute; our ordinary photo retention period does not shorten your legal claim rights.
Your consumer rights
Nothing in these terms excludes liability for our negligence, gross negligence, fraud or wilful misconduct, or removes statutory consumer rights. A warning acknowledgement is not a waiver. We do not impose an automatic per-item liability cap or require you to accept a voucher instead of a lawful remedy. Service-quality remedies and other lawful claims remain available. You may approach competent consumer complaint bodies, an applicable ombud, the National Consumer Commission or a court as appropriate. Contacting us first is encouraged but is not a bar to lawful redress.
Privacy, agreement records and changes
Our Privacy Notice explains how we use contact information, addresses, photographs and service records. Agreeing to these terms does not authorise unrelated marketing or public use of photographs. Our retention policy calls for completed-move customer photographs to be deleted 10 calendar days after completion; unaccepted requests and their photographs are retained for 10 calendar days after quotation expiry or request closure. Completed booking details, quotations and acceptance evidence are retained for 5 years unless a longer period is legally required; financial records are retained for at least 5 years subject to applicable legal requirements. Necessary records are preserved for unresolved disputes or legal obligations, and backup copies must be handled consistently. See the Privacy Notice for qualifications and implementation status. We record the accepted terms version, text digest, warning acknowledgement and timestamp linked to the booking; quotation acceptance also records its scope and pricing. Changes require a new version and do not silently replace existing agreement evidence.